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About Black Vessel

Your go-to maritime platform for transparent dispute management

Welcome to Black Vessel, the ultimate solution for anyone seeking fast, fair, and transparent handling of maritime complaints. Whether you’re dealing with payment disagreements or contractual disputes, our platform streamlines every step—from logging your issue to achieving a resolution.

  • User-friendly dashboard for filing and tracking your complaints
  • Real-time status updates and clear communication channels
  • Seamless transition between different “Zones” based on progress
Our Mission

At Black Vessel, we’re committed to upholding transparency and accountability across the maritime sector. By simplifying dispute processes and facilitating swift resolutions, we help maintain trust among all stakeholders—be it companies, individual clients, or legal authorities.

Why Sign Up?
  • Submit complaints and attach evidence quickly
  • Access a comprehensive record of your dispute history
  • Receive priority support for complex cases

Sign In or Register to unlock all these features.

Need more guidance? Visit our Help Center

Latest Logged Complaints

Quickly review the latest 5 complaints at a glance

Complaint #66

Company: MARINE SEA SERVICES SA

Status: Approved

View Details
Complaint #66

Company: MARINE SEA SERVICES SA

Status: Approved

View Details

Welcome to the Yellow Zone

A specialized area for handling critical complaints and ensuring quick resolutions

Yellow Zone Illustration
What is the Yellow Zone?

The Yellow Zone serves as a platform for users who cannot reach a payment agreement with a maritime company. If they experience financial or contractual issues, they can file a complaint using the form provided. All details and responsibilities of the complaint belong solely to the reporting party. Once an administrator approves the case, the complaint is published here, visible to all registered members. If both parties resolve the dispute, it’s then marked as “Complaint Resolved.”

Why It’s Important
  • Ensures payment disputes are brought to light
  • Encourages fair negotiations and timely resolutions
  • Holds both parties accountable under transparent oversight
How to Submit a Complaint

1. Fill out the complaint form with complete details of the maritime company or entity you’re disputing.
2. Clearly describe the financial or contractual issue you’re facing.
3. Attach any supporting documents or evidence (e.g., invoices, contracts).
4. If your complaint meets our Yellow Zone criteria (urgent payment dispute), an administrator will review and approve it within 24 hours, ensuring timely visibility to all registered users.

Need more guidance? Visit our Help Center
Register to Submit

Welcome to the Black Zone

A dedicated area for unresolved complaints exceeding 30 days

What is the Black Zone?

The Black Zone is reserved for complaints that remain unresolved for 30 days or more. Whenever a dispute in the Yellow Zone fails to reach a resolution within this timeframe, it automatically transitions here. Companies in the Black Zone are subject to ongoing financial or contractual conflicts.

Why Resolve Issues Early?
  • Highlighting long-standing disputes that may affect trust
  • Encouraging companies to finalize negotiations promptly
  • Serving as a warning for potential financial risks
How to Exit the Black Zone

1. Reach an agreement or settle all pending issues.
2. Submit updated documents or new evidence of resolution.
3. In some cases, a fee may be requested by site admins to finalize the dispute.
4. Once approved, your complaint reverts to “Resolved”, removing it from the Black Zone listings.

Need more guidance? Visit our Help Center
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Black Zone Illustration

Welcome to the Gold Zone

An exclusive space for trusted companies with verified excellence.

Gold Zone Illustration
What is the Gold Zone?

The Gold Zone is a curated space showcasing companies that have earned the trust of our community through a rigorous verification process. Only those demonstrating consistent excellence, integrity, and reliability are featured here.

Why Trust the Gold Zone?
  • Thorough vetting ensures high quality and credibility.
  • Enhanced exposure and recognition for top companies.
  • Community-driven endorsements build a trusted network.
How to Get Listed in the Gold Zone

1. Submit your company profile with complete details and all necessary certifications.
2. Attach supporting documents and endorsements from trusted partners.
3. Undergo our rigorous verification process to ensure your company meets our high standards.
4. Once approved, your company will be prominently featured in the Gold Zone, boosting your visibility and credibility.

Need more guidance? Visit our Help Center
Learn More About Gold Zone

How to Submit a Complaint

A quick guide for creating and filing your dispute effectively

How to Submit a Complaint Illustration
  • Log In or Register to unlock the full Complaint Form (guests are restricted).
  • Fill out Company Info: Company Name, Country, Ship Name, IMO Number.
  • Provide Communication Details (Emails, Phones, Responsible Persons).
  • In Complaint Details, describe the issue and specify Payment Terms.
  • Upload necessary files (Order Confirmation, Delivery Notes, Invoices, etc.).
  • Confirm & Submit. You’ll receive a verification code within 24 hours.
Make sure all required documents are ready. Need more help?
Register Create Complaint