Cookies are small text files placed on your computer or device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide reporting information to site owners.

• Strictly Necessary Cookies: Essential for site functionality (e.g., session cookies that let you log in and manage your complaints).
• Performance/Analytics Cookies: Help us gather statistics on user visits, page performance, and error logs. We may use third-party analytics tools (like Google Analytics).
• Functionality Cookies: Remember your preferences (e.g., language settings) to provide a better user experience.
• Advertising Cookies (If Applicable): We currently do not display third-party ads. If this changes, we will update our policy accordingly.

• Authentication & Security: To recognize you when you log in, and help keep your account secure.
• User Experience: To store your preferences (e.g., remembering your contact details for faster complaint filing).
• Analytics: To understand user activity on our platform, so we can improve site performance and fix issues.

We do not use cookies to collect **sensitive personal data** for marketing or tracking beyond the scope of improving the site’s functionality.

Most browsers allow you to manage or reject cookies in the settings. However, disabling certain cookies may affect site functionality (for example, you might be unable to log in or submit complaints).

We do not force any user to accept cookies, but please note that certain essential cookies are required for the site to work properly.

We may update this Cookie Policy from time to time. Significant changes will be posted as an update on our site or communicated via email. Your continued use of our platform constitutes acceptance of the revised policy.

If you have any questions about our Cookie Policy, please contact us at:

Email: support@blackvessels.com
Address: 123 Main Street, Suite 500, City, Country

Reminder: All complaint data (including names, documents) is solely the responsibility of the user who provides it. Our cookies do not alter or validate user-submitted content.