Black Vessels

1) How do I sign up?

Go to our Register page and fill in the required fields (name, email, phone, password, etc.). Click “Register” to submit your information.

2) Do I need to verify my email address?

Yes. After registration, you'll receive an email with a verification link. Please click it to confirm your account. If you don't see it, check your spam folder.

3) Why is there a simple math question?

It's a basic security check to ensure only real users can sign up. If the answer is wrong, registration will not proceed.

4) My account is “Pending.” What does that mean?

An administrator may need to approve your account. Until it’s approved, your status remains “Pending.”

5) What if my email is already in use?

You may see an error like “This email address is already registered.” Try another email address or log in if you already have an account.

6) Why does it say “Passwords do not match”?

Make sure you typed the same password in both fields. If they differ, you’ll need to correct them before proceeding.

7) I got an error during registration. What should I do?

If you see error messages (e.g., “Verification email could not be sent,” “Database error,” etc.), please double-check your input. If you still have issues, contact our support team.

1) Do I need to be logged in to file a complaint?

Yes. Our system only allows registered and logged-in users to access the complaint form. If you’re not logged in, you will see an “Access Restricted” message.

2) I'm a defendant. Why can't I create a new complaint?

If your role is “defendant,” the system restricts you from filing new complaints until any existing claims against you are resolved.

3) Which documents should I attach?

The form may require order confirmations, delivery notes, invoices, and relevant email conversations. Each file type (PDF, PNG, etc.) must be uploaded in the correct section. This helps us process your complaint more effectively.

4) Why do I need to provide company and phone details?

We request company names, phone numbers, and contact persons so we can verify the parties involved. Accurate information makes it easier for us to investigate and follow up on your complaint.

5) What is the verification code for?

After submitting your complaint, a unique 6-digit verification code is emailed to you. This code confirms that you are the one submitting the complaint, and it helps us finalize the process securely.

6) Who can view my complaint and attachments?

The detailed files (internal documents) are only shared with the administrator, your company, and the company you’re complaining about. Other project members see only basic information (company name, vessel name, etc.), but not your uploaded files.

7) I encountered an error while uploading files. What should I do?

Ensure that your files meet our format and size requirements (e.g., PDF, PNG). If the error persists, check your internet connection and try again, or contact support for assistance.

8) Why do I need to check the agreement boxes?

You must confirm that the attached documents are accurate, and also acknowledge that certain basic complaint details will be shared with other project members. This ensures transparency and responsibility in each submitted complaint.

9) When will my complaint be published?

After you complete the verification process (by entering the code sent to your email), your complaint will be published in the “yellow zone”. This indicates to other members that a new complaint has been filed, without exposing your internal documents. If you need more details, please check your complaint status or contact our support team.

1) What is the Yellow Zone?

The Yellow Zone is where partially resolved or actively negotiated complaints are displayed. It gives all parties a chance to finalize any outstanding issues before potentially escalating to the Black Zone.

2) How does the 30-day limit work?

If the dispute isn’t fully settled or resolved within 30 days, the complaint automatically transitions from the Yellow Zone to the Black Zone, indicating a more serious or unresolved claim.

3) Why can’t I search by certain fields when I’m not logged in?

For privacy and security, only registered users can search by detailed fields, such as ship name, complainant name, or email addresses. Guest users can still search by company name to view basic information.

4) Why am I seeing “No results found”?

If your search query doesn’t match any complaints, or if there are currently no partially resolved or “Approved” complaints under the Yellow Zone, the system displays this message. Adjust your search criteria or try again later.

5) Why do I see “Approved” or “Resolved” complaints?

Complaints listed in the Yellow Zone have typically passed an initial review (Approved) or are close to being fully settled (Resolved). This status helps all members see which cases are actively being negotiated.

6) Who can view complaint details in the Yellow Zone?

Only the complaining party, the defendant, and the project administrator can see internal documents or attachments. Other members see only high-level information—such as company name, vessel info (if logged in), or a summary of the dispute.

7) I want to see more data. Do I need to be a member?

Yes, registered members can access more comprehensive details (e.g., contact info, specific emails, etc.). If you’re currently a guest, you can sign up or log in to view additional information and search options.

8) What happens if a complaint moves to the Black Zone?

If parties fail to reach a final resolution within 30 days, the complaint escalates to the Black Zone. This status signals a more serious or long-standing dispute and may affect the company’s reputation on our platform.

1) What is the Black Zone?

The Black Zone is for complaints that remain unresolved beyond 30 days, or those that have escalated due to critical issues. It signals a higher level of urgency and potentially severe contractual or payment problems.

2) Which complaints end up in the Black Zone?

Complaints transition here after failing to reach resolution in the Yellow Zone within 30 days, or if the dispute is deemed high-risk or critical from the outset (e.g., major non-compliance, breach of contract, or multiple unpaid invoices).

3) Do I need to be logged in to view Black Zone complaints?

Yes. You must be a registered user to access detailed complaint information. Guests can only see basic data (company name, complaint ID) unless they sign up for an account.

4) Why do I see “No complaints found” in the Black Zone?

This means there are currently no unresolved disputes meeting the Black Zone criteria, or your search filters did not match any listings. You can adjust your search or check back later.

5) Can a complaint be removed from the Black Zone?

Yes, if the parties settle the dispute, provide supporting documentation (e.g., payment proof, new contract terms), and receive admin approval, the complaint status can move to “Resolved,” removing it from the Black Zone.

6) Who can view details of a Black Zone complaint?

The complainant, the defendant (if applicable), and the site administrator can see all internal documents. Other registered users may see summarized information, but not sensitive data like attached files or personal contact details.

7) Does being in the Black Zone affect a company's reputation?

Yes. Black Zone listings carry a higher risk profile and can deter other companies from future partnerships. We recommend resolving the dispute as quickly as possible to avoid long-term damage.

8) Can Black Zone complaints lead to legal action?

Prolonged or severe disputes often escalate to arbitration or legal proceedings if unresolved. Our platform encourages amicable solutions first, but parties may pursue legal action if necessary.

9) Are there any fees for Black Zone complaints, and does paying remove the complaint from Black Zone?

Yes. However, even if the fee is paid, the complaint will continue to be listed in the Black Zone until a genuine agreement is reached between the involved parties. Our primary goal is to see the dispute fully resolved. Only once a settlement is achieved can you finalize the fee payment to move the complaint out of the Black Zone (for example, transitioning it to the Yellow Zone or marking it as “Resolved”).

1) Why can’t I access “Complaints About My Company” unless I’m a defendant?

Only users with the “defendant” role can view complaints directly filed against them. If you try accessing this page without the proper role, the system will redirect you to the login page (or deny access). This measure safeguards user data and ensures that only the relevant party can see the specific complaints lodged against them.

2) What information do I see on the “Complaints About My Company” page?

You’ll find a list of complaints where you’re named as the defendant. Each complaint typically shows an ID, status (e.g., Pending, Resolved, Black Zone), zone information, and any attached documents. By expanding each complaint, you can view or upload files, check statuses, and see when it was created.

3) How can I upload proof files or settlement documents?

Under each complaint item, you’ll see an “Upload File” button. Clicking it opens a modal where you can attach PDFs, images, or other relevant documents. Once uploaded, these can help show progress or finalize a dispute, potentially moving the complaint to Resolved.

4) What is the 30-day rule, and why does my complaint risk moving to Black Zone?

Unresolved complaints automatically transition to the Black Zone if more than 30 days pass without a settlement. This marks the dispute as high-priority or unresolved, possibly affecting your company’s reputation. Be sure to communicate with the complainant and provide necessary files to avoid escalation.

5) Can I move a complaint from Black Zone back to Resolved?

Yes. If you settle the dispute after it has entered the Black Zone, you can still finalize it by uploading proof documents and making a $50 payment (as required). Once the admin confirms the resolution, your complaint may shift from Black Zone to Resolved or Yellow Zone status, reflecting that the issue is now settled.

6) What else can I do on the “Complaints About My Company” page?

- View Complaint: Review full details, including messages from the complainant and any associated documents.
- Pay Now (if Black Zone): If your complaint is in Black Zone, use the payment option to facilitate a resolution or move it back to an acceptable status once all issues are resolved.
- Monitor Status: Keep track of any status changes (e.g., Pending to Approved) so you’re aware of deadlines and next steps.

7) What if I disagree with the complaint or can’t resolve it by the deadline?

If you believe the complaint is unfounded or you can’t reach an agreement with the other party, it may remain in Black Zone longer or escalate to legal proceedings. We encourage open communication and prompt uploads of relevant evidence to avoid further complications.

8) I need more help. Who can I contact?

If you have questions about uploading documents, dispute resolution, or your defendant privileges, please reach out to our support team. Detailed instructions are also available in other sections of this Help Center.

1) How do you protect my personal data?

We use encryption, secure servers, and strict access controls to keep your information safe. Only authorized personnel can view sensitive data, and our policies comply with relevant data protection regulations.

2) Do you share my information with third parties?

We do not sell or rent your personal data. In some cases, we may share limited information with trusted partners or service providers who help us operate the site, but only under strict confidentiality agreements.

3) What measures can I take to secure my account?

Use a strong, unique password and never share it with anyone. Be cautious of phishing attempts, and enable two-factor authentication if available. If you suspect unauthorized activity, contact us at support@blackvessels.com immediately.

4) How do I delete or export my personal data?

You can request to delete or export your data by visiting your account settings or sending a direct request to support@blackvessels.com. We process these requests in accordance with applicable privacy regulations.

1) How do I reach the support team?

You can send an email directly to support@blackvessels.com with your question or issue. We also provide live chat during business hours.

2) Do you provide phone support?

Yes. For our current phone number and operating hours, please refer to your account dashboard or any official documentation provided. Our phone support is available in multiple languages, depending on your region.

3) What is the expected response time for a support query?

We generally respond within 24–48 hours. Complex issues may take longer, but we strive to resolve all inquiries as quickly as possible.

4) Where can I check the status of my support request?

After emailing support@blackvessels.com, you will receive an auto-reply with a reference number. Please keep that for your records. If you need an update, simply reply to the same email and mention your reference number.

1) Where can I find the Terms of Service?

Our Terms of Service outline your rights and obligations when using our platform. You can view a summary in your account dashboard or request a full copy via support@blackvessels.com.

2) Do you have a Privacy Policy?

Yes. We document how your data is collected, used, and protected. A summarized version is available on your dashboard, and you can request the complete text from support@blackvessels.com.

3) Are there any copyright or DMCA policies?

We respect intellectual property rights. If you have a copyright concern or DMCA claim, please email us at support@blackvessels.com for instructions on filing notices or counter-notices.

4) Can I request a refund if I disagree with certain legal terms?

Refunds follow our official policy. If you have a specific concern about legal terms, send a detailed request to support@blackvessels.com. We will review and provide further guidance.

5) How often do these legal documents change?

We update them periodically to reflect any new regulations or service changes. If we make significant revisions, we’ll notify users by email or post an announcement in your account dashboard.

We will add more sections about other features or pages in the future.